Returns and Exchanges
Refund |
Exchange |
Postage borne by |
|
Items purchased in Singapore |
|||
Defective item received |
✓ |
✓ |
Sash & Sage |
Wrong item received |
✓ |
✓ |
Sash & Sage |
Changing your mind/ item does not fit as expected |
✓ |
✓ |
Customer |
Items purchased on sale |
✕ |
✕ |
N/A |
Items purchased outside of Singapore |
|||
Defective item received |
✓ |
✕ |
Sash & Sage |
Wrong item received |
✓ |
✕ |
Sash & Sage |
Changing your mind/ item does not fit as expected |
✓ |
✕ |
Customer |
Items purchased on sale |
✕ |
✕ |
N/A |
We want you to be confident with shopping on our website and happy with your purchases. In the event you are not, please write to us at hello@sashandsage.com within 14 calendar days of receiving your items and we will arrange for your return to be processed.
Return items must be in their original condition i.e. unworn, unwashed, unaltered and with the original labels and hang-tags still intact. We reserve the right to turn away a return or exchange request should the item not meet the said requirements.
Please note that the creasing of items from delivery, slight variations in colour, or slight variations in measurements (i.e. 1-2 cm) are not considered defects.
Once your refunds have been processed, we will send you an email update. All refunds will be made in the form of an online gift voucher equivalent to the purchase price of the item(s) returned, and valid for 1 year.
We recommend that you use a trackable service when returning the item as we will not be responsible for any items lost or damages through transit.
Exchanges
We only accept exchanges for a different size or colour. We regret that we do not accept exchanges for a different design. If your desired item is not available, your item will be processed for a return in the form of an online gift voucher.
Shipping
We ship to Singapore and internationally.
All orders will be shipped out within 3 business days upon payment verification.
Singapore
We offer a flat rate of S$4 for all orders within Singapore. We offer free postage of all orders above S$120.00.
All items are sent via courier, and you can opt for express next-day delivery at $8.00.
International
We offer a flat rate of S$20 for all international orders below $120. We offer free postage for all orders above S$120.
We use standard trackable mail (up to 2 weeks) for all international orders.
If you require express courier delivery, please contact us at hello@sashandsage.com. We will not be responsible for any items lost or damages through transit.
Please note that customs duty and/or import duties may be applied when your items pass through the customs inspection in your country. These additional costs will be borne solely by you the customer.